Plans to resume New Chitose–Bangkok AirAsia X direct flight in September

New Chitose Airport Lobby

On June 2, Bangkok-based international Thai low-cost carrier AirAsia X announced plans to resume regular direct service for the currently suspended New Chitose–Bangkok flight on September 30 in preparation for the Japanese government potentially resuming entry for individual international tourists.

The planned schedule is for two round trip flights per week, with Bangkok departures leaving Mondays and Fridays and New Chitose departures leaving on Tuesdays and Saturdays. Reservation service has already begun. However, AirAsia X commented, “If entry for individual tourists is not resumed by the government, the plan may be postponed.”

The Japanese government plans to reopen entry for group tourists on June 10, but resumption of entry for individual tourists is still undecided. AirAsia X has not clarified a plan for handling reservations that have already been paid in the event that the appropriate conditions for travel are not met and service is not possible.

AirAsia X direct New Chitose flights have been suspended since March 2020. Moreover, cash flow has been difficult for the company due to the COVID-19 pandemic, and their filing for corporate reorganization proceedings under the Thai Bankruptcy Act was received on May 18. They are doing what they can to revitalize their business. However, when service is cancelled for other flights, AirAsia X has been late in issuing refunds and sometimes cannot issue refunds at all, replacing that with “credit” that allows passengers to purchase tickets of the same monetary value as their original reservations instead of returning the money. Actions like this have resulted in complaints from customers who have purchased reservations.

Location

New Chitose Airport

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